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Frequently Asked Questions

Our FAQ section is designed to help you find answers to your questions about your Grand Design RV.  Our dedicated support team is here to help you with any issues you may be experiencing with your rig to make sure you have the ownership experience you deserve.

If you are unable to find what you are looking for in this FAQ section, please contact us at or call us at 574-825-9679.

  • Can I buy parts directly from Grand Design?
  • Can I run my refrigerator on propane while in transit?
  • Do I have to have a battery to operate my unit?
  • How does my battery disconnect work?
  • How do I calculate my wheel base?
  • How do I check if there is a recall on my unit?
  • How do I obtain spare keys for my RV?
  • How do I sanitize or winterize my trailer?
  • How do I winterize my trailer?
  • How do you obtaining warranty service?
  • How often should I service my appliances?
  • I have a hydraulic system
  • I have a Lippert electric through frame slideout system
  • I have a problem with my slideout and-or leveling system
  • I have a Schwintek in-wall slideout system
  • I ordered a trailer and I’m trying to find out when it will be delivered to my dealer?
  • What do I do to clean my roof
  • What part of the warranty is transferable?
  • What should I use to clean the exterior of my unit?
  • Where does the owner’s manual talk about bearing maintenance?
  • Where is my bypass located?
  • Why is my RV refrigerator frosting up?

Anywhere is right in your own backyard.

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Corporate Office

11333 County Road 2

Middlebury, IN 46540

574-825-9679   Customer Service

574-825-8000   Corporate Main

574-825-9700   Fax

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Yes, I would like to receive text messages from Grand Design.